Ghost Kitchen Truth sells service packages, audits, planning work, consulting deliverables, and custom business strategy materials. Refunds are limited because work can begin quickly after checkout.
Refund requests made before intake begins, before a service window is reserved, and before research or custom work starts may be reviewed case by case.
Payment processor fees, third-party costs, and administrative costs may be non-refundable where allowed by law.
Payments are generally non-refundable once intake begins, a service window is reserved, research starts, third-party costs are committed, or custom strategy, menu, brand, projection, or SOP work begins.
Deliverables are custom planning materials created for the customer's business context and selected package.
Refunds are not available because a customer does not receive revenue, profit, funding, lease approval, permits, customer demand, platform approval, or business success.
The service provides planning and consulting materials, not guaranteed outcomes.
Nothing in this policy limits rights that cannot be waived under applicable law.